Phoenix South Mountain - 5th Ave & Baseline

This place is a joke. If you rent here make sure to ask them how many times in a year they are going to raise your rent. Twice so far this year alone for me. They have no problem giving money out for references so they have to make up for it somehow.

I have been a long term customer. They have made it easy to work with. Good service, clean, secure, highly recommend.

I have been in my unit for 1 1\2 years Karen and her husband were very friendly Karen has been a big help for me she is well respected from I wouldn't want to rent any place else I am very happy but hopefully should be moving so will have to give my unit up. She is doing a very good job.

During one of the most challenging weeks of my life, Kimberly at Arizona Storage Inns on 5th Ave at 502 W. Baseline Road truly stood out as a beacon of professionalism and empathy. Following the recent loss of a family member, I was faced with the overwhelming task of packing up a home, moving, and securing belongings--all within a single week. From the moment I reached out to Kimberly, her support and attention to detail were nothing short of exceptional. She navigated me through the storage options with patience and clarity, ensuring I understood every aspect of the process. Her professional demeanor was paired with a genuine empathy that made an incredibly stressful situation more manageable. In addition to Kimberly's outstanding service, I was also impressed by the pristine condition of the facility. The premises were exceptionally clean, reflecting a high standard of upkeep. The on-site bathroom was spotless, which, in my opinion, speaks volumes about the facility's commitment to cleanliness and customer care. Kimberly's ability to remain calm and reassuring provided a great sense of relief during such an emotional time. She went above and beyond to accommodate my needs and offered invaluable guidance, demonstrating not only her expertise but also her heartfelt understanding of the situation. Her detailed approach, compassionate support, and the immaculate condition of the facility made a significant difference, and I am deeply grateful for her assistance. If you're seeking a storage facility with staff who truly care and maintain a top-notch environment, I highly recommend Arizona Storage Inns on 5th Ave. Kimberly's exceptional service was a bright spot during a very difficult period. Thank you Kimberly!! Heaven Mitchell and Jerry Burton